FAQ

We accept unopened and unused returns within 30 days of delivery. Due to the nature of the product, we can’t accept returns on opened packs for hygiene reasons. If there's an issue with your order, reach out and we’ll make it right.

Orders can be changed or canceled within 3 hours of placing them. After that, we begin processing for fast delivery. Contact us immediately at support@eye-oasis.com if you need to make a change.

We understand that selecting the right eyewear is crucial. Therefore, we offer a return and exchange policy to accommodate our customers. Please refer to our policy page for specific details regarding eligibility, time frames, and conditions for returns and exchanges.

Customer support can be reached through our contact page, where you can find various methods to get in touch with our team. We aim to respond to inquiries promptly and assist with any questions or concerns regarding your order or our products.

Start with clean, dry eyelids. Peel the strip from its liner and gently place it over your closed eyelid. In the morning, remove slowly—no tugging or discomfort. Each strip is single-use and hypoallergenic.

The tape takes 30 minutes for the adhesive to soften, afterwards removing the tape will not pull hair and be pain free.

EyeOasis provides a curated selection of stylish eyewear, including trendy sunglasses and prescription glasses. Our collection is designed to cater to both fashion and function, ensuring that customers can find eyewear that meets their individual needs.

Selecting the appropriate eyewear involves understanding your face shape. Generally, round frames complement square faces, while angular frames suit round faces. Oval faces can typically wear a variety of styles. It is advisable to consider both the shape and size of the frames in relation to your facial features.

Our eyewear is crafted from high-quality materials, including acetate, metal, and polycarbonate. Each material offers distinct benefits, such as durability, lightweight comfort, and flexibility. We prioritize quality to ensure longevity and performance in our products.

Proper care of your eyewear can significantly extend its lifespan. It is recommended to clean your glasses with a microfiber cloth and lens cleaner. Avoid using paper towels or clothing, as these can scratch the lenses. Additionally, store your eyewear in a protective case when not in use.

Yes, EyeOasis offers prescription lenses for our eyewear. Customers can select their desired frames and provide their prescription details during the ordering process. Our team ensures that the lenses are crafted to meet the specified requirements for optimal vision correction.

Yes, we ship worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout. International customers are responsible for any customs or import fees.

Once your order ships, you’ll receive a confirmation email with a tracking link. If you haven’t received it or have any questions, feel free to reach out.

We provide shipping options to accommodate our customers' needs. Shipping times and costs may vary based on location and selected shipping method. For detailed information regarding shipping policies, please refer to our shipping information page.